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Introduction:

The Khyber Pakhtunkhwa (KPK) government is keeping up with the latest technology trends and making significant progress in software and app development to make KPK digital.

The Dastak App is part of these tech-based initiatives in Pakistan and was launched on April 1st, 2024, to help the KPK public with arms license verification.

This app uses modern technology to simplify the arms verification process, making it quicker and more convenient for everyone.

Key Features of the Dastak App:

The Dastak is a free app developed by the KPK IT Board, Users can easily access different government services through the app without any trouble.

It has a simple, user-friendly design that helps people find the services they need. Whether it’s getting a driving license, applying for a passport, or accessing important documents, Dastak makes the process smoother and easier.

Hands-Free Operation:

Hands-free operation for efficient management.

Verification:

Utilizes NADRA, Criminal Database, and Police Station records for verification.

Centralized Printing:

Centralized Printing of Cards with QR Code.

Specialized Verification:

Provision of specialized verification process for Government Departments.

E-Payment (PAYMIR):

Enables e-banking for secure and convenient payment transactions.

System Transfers:

Transfers all new licenses, renewals, and copy conversions to the upgraded system.

Data Analytics:

Incorporates all historical data into the new system.

E-Tracking and Alerts:

Keeps applicants informed through e-tracking and automated alerts.

Awards for Innovation and Excellence:

In a recent event Pasha ICT Awards 2024 Gold in the digital govt and digital services category, not only winning first place but also proving its competence and quality in providing better services to the people of Khyber Pakhtunkhwa.

How to Use Dastak App – A Complete Guide

Download the App: Go to the Google Play Store (for Android) or Apple App Store (for iOS) Download and install it on your phone.
Sign Up/Log In: Open the app and create a new account if you’re a first-time user. If you already have an account, simply log in with your credentials. To create an account you must have CNIC, a mobile number registered on your CNIC, and an email address.
Explore Services: Once logged in, you will see various government services, including arms license verification, domicile, divorce certificate, birth certificate, and more. Navigate through the menu to find the service you need.
Use the Service: Select the desired service i.e. “Arms License” and follow the on-screen instructions to complete your request. The app provides a user-friendly interface to guide you through each step.
Receive Updates: After submitting your request, you can track the status of your application and receive updates directly through the app and by SMS.

Please watch the video to understand the process of using the Dastak App:

Payment Methods for the Dastak App:

Several channels can be used for payment using the Dastak app.

IBFT (Inter Bank Funds Transfers)
Easypaisa
JazzCash
Cash on Delivery (COD)
Payment Slip ID (PSID)

As per your convenience the payment method can be used.

Conclusion:

The Dastak app is transforming how people in Khyber Pakhtunkhwa access government services. It offers a quicker, easier, and more transparent way to handle tasks like getting a birth certificate, transferring property, or managing an arms license. With Dastak, these processes are now more convenient and efficient than ever.

The Khyber Pakhtunkhwa public service system, Dastak, once again made headlines across the country due to its performance. In the PASHA ICT Awards 2024, “The Dastak app wins the award (the gold award) in the category of digital Government and Digital Services, not only winning first place but also proving its competence and quality in providing better services to the people of Khyber Pakhtunkhwa.

In this competition, the Punjab IT Board (PITB) won second place and the National IT Board (NITB) won third place.

PASHA ICT Awards: A Brief Introduction:

The PASHA ICT Awards are held annually to recognize excellence in the field of technology and digital services in Pakistan. There were more than 1,170 nominations at the 2024 awards, of which only 32 were given gold awards. The awards are presented in categories such as Digital Transformation, Digital Government, E-Commerce, FinTech, and more.

A Significant Knock-on Success:

“Dastak” is a modern and functional public service system that provides easy access to government services to the people of Khyber Pakhtunkhwa. The system helps citizens register complaints, monitor their resolution, and avail of various government services. Through this, citizens can access online services from the comfort of their homes, saving their time and resources.

This year “Dastak” was awarded the Gold Award in the category of Digital Government and Digital Services at the PASHA ICT Awards. This is a great achievement, as only a handful of services received the Gold Award out of 1,170 nominations. This award of “Dastak” is proof that this system has become an example not only in Khyber Pakhtunkhwa but in the whole country.

How does the knock system work:

“Dastak” provides citizens with access to various government services on a single platform through an app and web portal. This platform is built with the help of modern technology to provide better and faster services to the citizens.

Citizens can register their complaints or requests through “knock”, and their redressal process is done in a completely transparent manner. Each application is assigned a tracking number through which the applicant can monitor the status of his/her complaint.

Key benefits of knocking:

Easy Access: Citizens can register their complaints and requests at home.
Transparency: Grievances are resolved and processed in a fully transparent manner.
Faster services: Citizens do not need to visit government offices, but can avail services online.
Saving of resources: Time and money are saved as citizens do not need to travel.

Future expectations:

The success of “Dastak” (Dastak App won award) has encouraged the Khyber Pakhtunkhwa government to promote more digital initiatives. The government has expressed its intention to further improve the public service system and make it an example for other provinces. Efforts are being made to raise the standard of public service through “Dastak”, which will provide more facilities to the people of Khyber Pakhtunkhwa.

If you want to read more information about KPK news, please visit the blog KP Updates.

Dastak App: A Complete Guide for Khyber Pakhtunkhwa Citizens: