Khyber Pakhtunkhwa’s Chief Minister, Ali Amin Gandapur, held a key meeting to discuss the progress of the “Ikhtiyar Awam Ka” portal. This portal is designed to address public complaints.
The meeting (Ekhtyar Portal Complaints Overview) focused on checking how well the system is working and making sure complaints are resolved quickly.
Overview of the Public Grievances Portal:
The portal has recorded 6,242 complaints to date, of which:
- 2,559 complaints have been resolved.
- 3,683 complaints are under process.
- 1,200 citizens have received complete relief through the portal.
- 757 citizens have been provided partial relief.
The portal is becoming more popular, with 13,384 people already signed up. Out of these, around 300 women are actively using its services.
District-Wise Complaints Breakdown:
Most of the complaints were registered from Peshawar, with 1,458 issues reported. People from other districts also shared a good number of complaints.
- Mardan: 405
- Bannu: 363
- Dera Ismail Khan: 335
- Abbottabad: 344
- Mansehra: 277
- Charsadda: 237
- Haripur: 235
- Swabi: 223
- Lower Dir: 185
Sector-Wise Complaints:
The portal received complaints across various sectors:
- Municipal services: 1,966
- Education: 1,040
- Public agenda implementation: 876
- Corruption: 602
- Law and order: 539
Streamlining Complaint Resolution:
The government has set a timeline of 3 to 7 days to resolve complaints. Chief Minister Gandapur stressed the importance of solving issues quickly and effectively, asking officials to respond on time.
He also directed that the “Khpal Wazir-e-Aala Complaint Cell” should be linked with the public complaints portal to make the system work better.
Performance of the Khpal Complaint Cell:
The meeting on “Ekhtyar portal complaints overview also reviewed how the Khpal Complaint Cell has been doing. This year, it dealt with 1,165 complaints. Here’s how they handled them:
- 1,047 complaints were resolved.
- 118 complaints are currently being addressed.
Chief Minister’s Directives:
During the meeting, CM Gandapur issued the following instructions:
- Reopening Pending Complaints: Complaints needing more action will be sent to the Chief Minister’s Secretariat for further review.
- Accountability for Negligence: Strict action will be taken against officials who are careless or cause delays.
- Enhancing the Portal: The portal will be updated to work better and be easier to use, especially for citizens living abroad.
- Awareness Campaigns: The Information Department plans to launch social media campaigns to help people learn more about the portal.
A Call to Action for Citizens:
The Chief Minister urged citizens to use the grievance portal to share their concerns. He assured them that he would personally check on all valid complaints to make sure they were handled fairly.